Thank you for participating as a China Conference: Southeast Asia (CCSEA) delegate, scheduled for February 18-19, 2020 in Manila, Philippines. We would like to share updates about our event with you.

We have been carefully monitoring the spread of the Coronavirus, the recommendations by the World Health Organization, as well as health and international travel advisories. In the interest of your safety, we are postponing the event. We will be in touch shortly with a new conference date.

We appreciate your patience and sincerely apologise for any inconvenience this may have caused. We look forward to having you join our conference later this year.

Thank you very much.


[Panel discussion] How AI is disrupting the Philippines' BPO industry

About this session

In recent years, the Philippines has emerged as a leader in the multi-billion dollar business process outsourcing (BPO) industry. The industry employs over one million people and is one of the biggest contributors to the country’s GDP. The industry benefits from government policies and tax holidays, a well-educated workforce, an increase in foreign investment in call centres and growth in health care, analytics and financial services outsourcing. But there are growing concerns with the rise of artificial Intelligence (AI)-powered translators and Applications, which threaten to replace voice based services, low-skilled and process-driven jobs in the next five years. Can high-tech and high-touch co-exist? How does this affect the growth of the BPO industry and  the creation of new, specialised jobs? Can the BPO industry continue to drive economic growth going forward?

3:40 pm
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